Warranty & Return Policy
7 Day Dead on Arrival (DOA) Guarantee
If the item(s) arrives damaged or is not working, kindly follow the warranty process and contact us via [email protected] for return or refund within 7 days of the order being received. After returning the product to the address provided by our Support Center, we can send you a new item free of charge (shipping cost will be borne by Geeklifetime), or you can choose to receive a full refund.
1. This 7 Day DOA Guarantee is only applied for the main parts of the items. (Except for accessories and consumables)
2. Due to product failure, the item can be returned for a new one or refund within 15 days from the date of receipt, however the return shipping cost shall be borne by purchaser.
3. If hardware failure occurs within the service life, the longest warranty of the item is 6 months (the spare parts are subject to the service life of itself), no maintenance fee is charged. The shipping fee to the repair center is borne by the purchaser, and the shipping fee after repairing is at Geeklifetime’s expense.
4. If the item is damaged due to the purchaser (including exceeding the service life of the parts), 1-year warranty is provided. Geeklifetime will charge the lowest maintenance fee. The round-trip shipping fees are borne by the purchaser.
Special Warranty for Accessories and Consumables
1. This applies to the accessories: charger, adapter, battery, etc.
Returns for a new item for the accessories can only be accepted within 30 days from the date you received the item. This is for exchange only if they arrive damaged or faulty (Confirmed by videos), and the shipping costs shall be borne by the purchaser. If the item is damaged duo to the purchaser, the purchaser could buy the accessory at the factory cost, and the shipping fee shall at the purchaser’s expense.
2. This applies to the consumables: brush, rag, water tank, dust box, etc.
Returns for a new item for the consumables can only be accepted within 7 days from the date you received the item. This is for exchange only if they arrive damaged or faulty (Confirmed by videos), and the shipping costs shall be borne by the purchaser. If the item is damaged due to the purchaser, the purchaser could buy a new one at the factory cost, and the shipping fee shall at the purchaser’s expense.
3. Due to the low value of accessories and consumables, a warranty is not provided.
Warranty Exemptions and Notes
1. Natural product degradation through wear and tear, along with breakage/damage during use, is solely the customer's responsibility and is not covered by our warranties.
2. The product warranty will be immediately invalidated if the customer damages or misuses the item(s). No compensation is available in such cases. However, customers are welcome to contact us to purchase a replacement or spare parts (if applicable). We will charge the original value of the components and a shipping fee to dispatch them.
3. Flash the firmware of a device or root a device
4. Damage caused by installation and repair at the maintenance center not designated by our company (including installation or disassembly and repair by consumers)
5. Use the device in a way that it is not originally intended for
6. Continue to use the item once a fault occurs and causes more damage
7. No warranty card and valid invoice or proof of purchase, and cannot prove that the item is within the warranty period
8. The invoice or warranty card does not match the actual product or is altered
9. Damaged due to irresistible natural disasters
10. Exceed the warranty period
11. The use environment (such as voltage, humidity, temperature, ventilation conditions, etc.) does not conform to the description of the product manual, thus causing damage
NOTE: All returns must first be authorized by Geeklifetime Support Team prior to return. Please kindly refer to the following steps in " How to request a warranty" below. For incomplete warranty requests, Geeklifetime reserves the right to refuse any compensation.
How to Request a Warranty (Return, and Refund)
If your item has an issue, please first submit a ticket to our Support Center via [email protected]
Please carefully follow our warranty process to minimize any delays:
1. Describe the problem with your item in detail: What happened? When? How? Please also state your full order number and product name.
2. Tell us what steps you have already taken to resolve the issue.
3. Provide the item code indicated on the outer packaging.
4. Send a clear photo or video showing the defect(s); these should be taken under good lighting.
NOTE: Photos/videos should ideally be clear and focused, taken under good lighting conditions, and from a close to medium distance. This allows us to identify and verify the issue(s). We will always do our very best to help you. Thank you in advance for providing all the information stated above.
Returns and Compensation Process
If you have any after-sales issues, please contact our Support Center via [email protected] directly and they will offer you a solution according to your case. They will confirm whether you need to return the item and to which address you may return it to.
The following section describes the processing time required upon receiving your returned item.
For exchanges, the processing time for the exchanged item will be between 3-6 business days, upon receiving your item back and depending on stock availability.
For refunds, the processing time for us to proceed with the refund will be between 3-6 business days upon receiving your returned item. After this, the refund time will depend on the payment method. Please see below for details:
-PayPal refunds may take up to 48 hours to process and appear in your account.
-Credit card refunds will take between 7-14 business days to appear in your account. This delay depends entirely on your credit card company and any intermediaries.
Purchasers can purchase accessories and consumables at a cost from Geeklifetime’s designated technical service center of overseas warehouse.
This Geeklifetime has the final right of interpretation.
- Email: [email protected]
- Address: 5th Floor, Building 4, Xiangjiao Tangao Beiwo Fourth Industrial Zone, Xuexiang Community, Bantian Residential District, Longgang District, Shenzhen, Guangdong Province, China (This address is not a return address.)